General Conditions

To make a purchase from The Braithwaite Gallery on YorkArtist.com you must be aged 18 or over. By placing an order you are offering to buy the selected goods and allowing us to use your details for the purpose of fulfilling your order. Our Data Protection notice is detailed below.

Customer Service

Customer Service and Support is available by telephone 10am to 5pm GMT daily on +44 (0)1904 655707, or by e-mail: artist@yorkartist.com.

All goods are offered Subject to Availability; although we endeavour to keep the site as up to date as possible, listing on YorkArtist.com does not guarantee current availability.

Pricing

All goods on YorkArtist are priced in Pounds Sterling (£), and are inclusive of relevant UK taxes at the prevailing rate.

For international deliveries, the customer is solely responsible for payment of any of any local import duties and/or taxes.
We accept payment by Cash, Cheque in Pounds Sterling (£) (drawn on a UK bank), PayPal and all major credit and debit cards. Card details are collected using PayPal's SSL secured server, or should you prefer, we can contact you by telephone to collect card details.

All goods remain the property of YorkArtist.com until payment in full has been received.

 

Returns

We try to ensure that you are completely satisfied with your purchase and all orders are carefully checked before being dispatched. However, items can occasionally be damaged in transit, be defective or are unacceptable. Please contact us immediately in these circumstances and we will endeavour to rectify the situation.

If the goods have been damaged in transit or are defective, please contact us within 2 days of receipt. Please retain the packaging material and we will arrange to have them returned and your order replaced at no additional cost to you.

Goods which are not damaged or defective that you simply wish to return may be returned within 10 days at your own expense. You will receive a refund in full less the delivery cost provided the goods are returned undamaged. Please contact us before returning them so that we can give you a reference number for your refund.

 

Cancellations

Orders may be cancelled by telephone within 24 hours of submission.

Copyright

The copyright of all images on this site belongs to the artist and publisher, and are intended purely as a shopping aid. Reproduction without written permission is prohibited.

Data Protection and Privacy

It is important that you enjoy shopping with us, safe in the knowledge that your personal information is secure.

In order to provide you with the best service, we need to gather certain information. This is primarily used to process your order and send your goods to you. This includes passing your details to delivery companies so you can track and receive your order. We will not share your information with third-parties except for the purposes of fulfilling your order.

In the course of providing services to you, we will collect the following information:

  • Name
  • Contact information including email address

We will also hold this information if we have not provided services to you but you have consented to receive information from us about services which may be of interest.

 

What we do with this information:

We require this information to manage our business effectively — specifically, for the following reasons:

  • To ensure we can fulfil our contractual obligations with you
  • For internal record keeping — as good business practice and to comply with, for example, financial audits
  • To periodically send information which we think you may find interesting using the email address which you have provided — you can ask us not to send this type of information at any time.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

This policy may be altered from time-to-time by updating this page - please do check  to ensure that you are happy with any changes.