Shipping

Your order will be confirmed by e-mail upon receipt.

Please check that emails from yorkartist.com are in your 'inbox' and not 'junk!'

All completed orders will be well packaged and dispatched via Hermes Parcel Service or Royal Mail standard service with Proof of Posting within seven days. If any delay in despatch occurs you will be notified immediately. For current shipping rates, see below.

An insured delivery option via APC-overnight.com courier is now available to UK mainland destinations (excludes Highlands and Islands).

If you prefer a priority service, please indicate this when placing your order and we will confirm a shipping price. Priority services can be tracked using our courier's or Royal Mail's "Track and Trace" delivery system. We recommend a priority service for Limited Editions and expensive items which are often irreplaceable.

Please advise us if you do not receive your delivery within 14 days of placing your order and we will pursue a claim with the Post Office/ courier. Overseas orders please allow 28 days.

Shipping Rates to UK Destinations

Shipping via either Hermes Parcel with Signature Service (so your parcel is left with a person!) or Royal Mail 2nd Class Signed For  are our standard shipping methods

Shipping is complimentary on orders of unframed prints over £175. 

Shipping Rates below £175 are as below:

  • £6 flat rate delivery for orders up to £50
  • £10 flat rate delivery for orders up to £175

FRAMED PRINTS can be shipped to UK mainland destinations via courier - please check for service availability.

CANVAS PRINTS on STRETCHERS can only be shipped to UK addresses; for international destinations, due to size restrictions, canvases can only be shipped without the stretcher bars.

 

Shipping Rates to Overseas

EU orders are charged at:

Order Value up to £50 shipping cost £20

Order Value £50 to £100 shipping cost £30

Order Value over £100 shipping cost £50

Non EU orders:

Order Value up to £50 shipping cost £25

Order Value £50 to £100 shipping cost £35

Order Value over £100 shipping cost £55

Rest of World orders:

Order Value up to £50 shipping cost £30

Order Value £50 to £100 shipping cost £40

Order Value over £100 shipping cost £60

Our website currently calculates a flat rate international shipping price based on the value of your order, however we are happy for you to call for a quote to see if we can calculate a better price for your order once we know the destination and size of your parcel.

Any import duties or taxes incurred on delivery are the responsibility if the buyer.

Please note that since Brexit on 31 December 2020, duties and taxes may now apply in Europe.

 

Returns

We try to ensure that you are completely satisfied with your purchase and all orders are carefully checked before being dispatched. However, items can occasionally be damaged in transit, be defective or are unacceptable. Please contact us immediately in these circumstances and we will endeavour to rectify the situation.

If the goods have been damaged in transit or are defective, please contact us within 2 days of receipt. Please retain the packaging material and we will arrange to have them returned and your order replaced at no additional cost to you.

Goods which are not damaged or defective that you simply wish to return may be returned within 10 days at your own expense. You will receive a refund in full less the delivery cost provided the goods are returned undamaged. Please contact us before returning them so that we can give you a reference number for your refund.

 

Cancellations

Orders may be cancelled by telephone within 24 hours of submission.