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Customer Service

Customer Service and Support is available by telephone 10am to 5pm GMT daily on +44 (0)1904 655707, or by e-mail: artist@yorkartist.com. All goods are offered Subject to Availability; although we endeavour to keep the site as up to date as possible, listing on YorkArtist.com does not guarantee current availability.


PRICING

All goods on YorkArtist are priced in Pounds Sterling (£), and are inclusive of relevant UK taxes at the prevailing rate. For international deliveries, the customer is solely responsible for payment of any of any local import duties and/or taxes.
We accept payment by Cash, Cheque in Pounds Sterling (£) (drawn on a UK bank), PayPal and all major credit and debit cards. Card details are collected using PayPal's
SSL secured server, or should you prefer, we can contact you by telephone to collect card details. All goods remain the property of YorkArtist.com until payment in full has been received.


SHIPPING

Your order will be confirmed by telephone or e-mail upon receipt. All completed orders will be well packaged and dispatched via Royal Mail standard service with Proof of Posting within seven days. If any delay in despatch occurs you will be notified immediately. For current shipping rates, see below.

An insured delivery option via courier is now available to UK mainland destinations (excludes Highlands and Islands).

If you prefer a Priority, Courier or Insured Service, please indicate this when placing your order and we will confirm a shipping price. Priority services can be tracked using our courier's or Royal Mail's "Track and Trace" delivery system. We recommend Insured Services for Limited Editions and expensive items which are often irreplaceable.

Please advise us if you do not receive your delivery within 14 days of placing your order and we will pursue a claim with the Post Office. Overseas orders please allow 28 days.

 

SHIPPING RATES to UK DESTINATIONS

Shipping via Royal Mail's Standard Service with Proof of Posting is complimentary on orders of unframed prints over £175. Please specify if you wish your order to be insured, and we will confirm a price.

See below for Shipping Rates below £175.

  • £5 flat rate delivery for orders upto £50.
  • £10 flat rate delivery for orders upto £175.

FRAMED PRINTS can be shipped to UK mainland destinations via courier - please check for service availability.

CANVAS PRINTS on STRETCHERS can only be shipped to UK addresses; for international destinations, due to size restrictions, canvases can only be shipped without the stretcher bars.

 

SHIPPING RATES to EU and Non-EU DESTINATIONS

For small packages we charge £15 to Europe (EU) and £25 to USA/ other international (Non EU). Post Office restrictions apply, please contact us for a quote on larger items - our website currently calculates a shipping price for heavier or larger orders at £50 flat fee worldwide, but we are happy for you to call for a quote to see if we can calculate a better price for your order.

 

RETURNS

We try to ensure that you are completely satisfied with your purchase and all orders are carefully checked before being dispatched. However, items can occasionally be damaged in transit, be defective or are unacceptable. Please contact us immediately in these circumstances and we will endeavour to rectify the situation.

If the goods have been damaged in transit or are defective, please contact us within 2 days of receipt. Please retain the packaging material and we will arrange to have them returned and your order replaced at no additional cost to you.

Goods which are not damaged or defective that you simply wish to return may be returned within 10 days at your own expense. You will receive a refund in full less the delivery cost provided the goods are returned undamaged. Please contact us before returning them so that we can give you a reference number for your refund.

 

CANCELLATIONS

Orders may be cancelled by telephone within 24 hours of submission.